DRAFT OLD VERSION LIVE Edit Create Copy Create Template
{"ID":5,"SpaceID":1,"PageID":5,"HasCommentsThread":false,"SeoTags":{"OpenGraphTags":[{"ID":"og:title","Name":"FAQ"},{"ID":"og:type","Name":"website"},{"ID":"og:url","Name":"https://www.transcansport.co.uk/Cms/Spaces/DEFAULT/FAQ"}],"NonOpenGraphTags":[]},"Path":"FAQ","Title":"FAQ","Author":{"ID":7,"Name":"Chris Jepson","CompanyName":null,"HasEmail":true},"Version":1,"IsDraft":false,"IsOldVersion":false,"PublicationDate":"27/11/2024 09:48","VersionDescription":"v1 - Chris Jepson","HideHeader":false,"IsFullWidth":false,"ThemeCode":null,"BackgroundColour":null,"JumpLinks":[],"Blocks":[{"Columns":[{"Width":12,"WidthClasses":"col-md-12 col-sm-12 col-xs-12","Elements":[{"ID":28,"Type":"HTML","Content":"\u003cfigure style=\u0022float: right; width: 375px; max-width: 375px; margin-left: 10px; margin-right: 10px;\u0022\u003e\u003cimg src=\u0022https://static.wixstatic.com/media/2a8c49_035494ab881247a8a2e41724548dec17~mv2.jpg/v1/crop/x_0,y_320,w_1600,h_1343/fill/w_375,h_315,al_c,q_80,usm_0.66_1.00_0.01,enc_auto/TransCanSport-BTB-byChrisJepson_CJP6794.jpg\u0022 alt=\u0022TransCanSport-BTB-byChrisJepson_CJP6794.jpg\u0022 width=\u0022375\u0022 height=\u0022315\u0022 srcset=\u0022https://static.wixstatic.com/media/2a8c49_035494ab881247a8a2e41724548dec17~mv2.jpg/v1/crop/x_0,y_320,w_1600,h_1343/fill/w_375,h_315,al_c,q_80,usm_0.66_1.00_0.01,enc_auto/TransCanSport-BTB-byChrisJepson_CJP6794.jpg 1x, https://static.wixstatic.com/media/2a8c49_035494ab881247a8a2e41724548dec17~mv2.jpg/v1/crop/x_0,y_320,w_1600,h_1343/fill/w_750,h_630,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/TransCanSport-BTB-byChrisJepson_CJP6794.jpg 2x\u0022 data-image=\u0022xl6i95mh7l4a\u0022\u003e\u003cfigcaption\u003ePhoto © Chris Jepson/Proud Studios CIC\u003c/figcaption\u003e\u003c/figure\u003e\n\u003cp style=\u0022text-align: center;\u0022\u003e\u003cstrong\u003e\u003cspan style=\u0022font-size: 30px;\u0022\u003eMemberships\u003c/span\u003e\u003c/strong\u003e\u003cstrong\u003e\u003cspan style=\u0022font-size: 18px;\u0022\u003e\u003cbr\u003e\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\u003cli\u003e\u003cstrong\u003e\u003cspan style=\u0022font-size: 18px;\u0022\u003eWho can participate.\u003cspan style=\u0022font-size: 14px;\u0022\u003e\u003c/span\u003e\u003c/span\u003e\u003c/strong\u003e\u003c/li\u003e\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan style=\u0022font-size: 18px;\u0022\u003e\u003cspan style=\u0022font-size: 14px;\u0022\u003e\u003c/span\u003e\u003c/span\u003e\u003c/strong\u003e\u003cstrong\u003e\u003cspan style=\u0022font-size: 18px;\u0022\u003e\u003cspan style=\u0022font-size: 14px;\u0022\u003e\u003c/span\u003e\u003c/span\u003e\u003c/strong\u003eTrans Can Sport is open to trans and gender diverse people. This may include people who are trans, non-binary, QTIPOC, queer and/or intersex, or anyone who feels their gender expression has been a barrier to participating in sports and fitness.\u003c/p\u003e\n\u003cul\u003e\u003cli\u003e\u003cstrong\u003e\u003cspan style=\u0022font-size: 18px;\u0022\u003eWhat are the age restrictions?\u003c/span\u003e\u003c/strong\u003e\u003c/li\u003e\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan style=\u0022font-size: 18px;\u0022\u003e\u003c/span\u003e\u003c/strong\u003eAt the moment, our\u0026nbsp;activities are only for people over 18 - there’s no upper age limit!\u003c/p\u003e\n\u003cul\u003e\u003cli\u003e\u003cstrong\u003e\u003cspan style=\u0022font-size: 20px;\u0022\u003e\u003cspan style=\u0022font-size: 18px;\u0022\u003eHow do I become a member?\u003c/span\u003e\u003c/span\u003e\u003c/strong\u003e\u003c/li\u003e\u003c/ul\u003e\n\u003cp dir=\u0022ltr\u0022\u003eTo become a member you can register via our \u003ca href=\u0022https://transcansport.myclubhouse.co.uk/\u0022 target=\u0022_blank\u0022\u003ehome page\u003c/a\u003e. To join us you’ll need to register and complete a health questionnaire. Please be aware that you may need to\u0026nbsp;retain a doctors note, before attending any of our sessions, to confirm that any medical conditions that you have will not be compromised by physical activities. If you have any concerns around a health condition or injury, please talk to us! We’ll work with you to make adjustments if necessary.\u003c/p\u003e\n\u003cp style=\u0022text-align: center;\u0022\u003e\u003cstrong\u003e\u003cspan style=\u0022font-size: 30px;\u0022\u003eBookings\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\u003cli\u003e\u003cstrong\u003e\u003cspan style=\u0022font-size: 16px;\u0022\u003e\u003cspan style=\u0022font-size: 18px;\u0022\u003eI\u0027m having problems booking onto an activity.\u003c/span\u003e\u003c/span\u003e\u003c/strong\u003e\u003c/li\u003e\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan style=\u0022font-size: 16px;\u0022\u003e\u003cspan style=\u0022font-size: 18px;\u0022\u003e\u003c/span\u003e\u003c/span\u003e\u003c/strong\u003eBooking too early is usually the main reason members have problems booking onto an activity. Bookings open two weeks to the hour of the activity date and time. On occasion a person hasn\u0027t registered to Trans Can Sport before attempting to book or their membership has expired. Email us at \u003ca data-auto-recognition=\u0022true\u0022 href=\u0022mailto:transcansport@gmail.com\u0022\u003etranscansport@gmail.com\u003c/a\u003e, if you are having issues.\u003c/p\u003e\n\u003cul\u003e\u003cli\u003e\u003cstrong\u003e\u003cspan style=\u0022font-size: 24px;\u0022\u003e\u003cspan style=\u0022font-size: 20px;\u0022\u003e\u003cspan style=\u0022font-size: 18px;\u0022\u003eHow do I pay for an activity?\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/strong\u003e\u003c/li\u003e\u003c/ul\u003e\n\u003cp dir=\u0022ltr\u0022\u003eLog into your membership and sign up to your activity of choice. You will be asked how you would like to pay. Payment is required within one hour of booking an activity via Stripe, PayPal or token (credits on your account).\u003cbr\u003e\u003c/p\u003e\n\u003cul\u003e\u003cli\u003e\u003cstrong\u003e\u003cspan style=\u0022font-size: 20px;\u0022\u003e\u003cspan style=\u0022font-size: 18px;\u0022\u003eHow can I request a pay-it-forward place?\u003c/span\u003e\u003c/span\u003e\u003c/strong\u003e\u003c/li\u003e\u003c/ul\u003e\n\u003cp\u003ePlease email us at transcansport@gmail.com, if you want to come to an activity but cost is an issue. We want you with us!\u003cstrong\u003e\u003cspan style=\u0022font-size: 20px;\u0022\u003e\u003cbr\u003e\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\u003cli\u003e\u003cstrong\u003e\u003cspan style=\u0022font-size: 20px;\u0022\u003e\u003cspan style=\u0022font-size: 20px;\u0022\u003e\u003cspan style=\u0022font-size: 18px;\u0022\u003eHow do I cancel my place on an activity?\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/strong\u003e\u003c/li\u003e\u003c/ul\u003e\n\u003cul\u003e\u003c/ul\u003e\n\u003cul\u003e\u003c/ul\u003e\n\u003cp dir=\u0022ltr\u0022\u003eLog in to your Trans Can Sport account. Click \u003cstrong\u003eEvents\u003c/strong\u003e from the menu bar.\u003cstrong\u003e\u0026nbsp;My Events \u003c/strong\u003eon the drop down menu.\u003cstrong\u003e\u0026nbsp;\u003c/strong\u003eClick on activity you would like to cancel.\u003cstrong\u003e \u003c/strong\u003eScroll to the bottom of that page. Click the\u003cstrong\u003e withdraw button.\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003ePlease be aware that refunds are not available once payment is received. We can however give you a credit to use on another Trans Can Sport activity (valid for 1 year), if your cancellation is received 72 hours before the event. If Trans Can Sport or the service provider cancels for whatever reason a credit will also be given. We will not be responsible for any costs incurred from travel arrangements. We recommend that you book flexible or refundable travel options.\u003cstrong\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cp dir=\u0022ltr\u0022 style=\u0022text-align: center;\u0022\u003e\u003cstrong\u003e\u003cspan style=\u0022font-size: 30px;\u0022\u003eActivities\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\u003cli\u003e\u003cspan style=\u0022font-size: 14px;\u0022\u003e\u003cspan style=\u0022font-size: 18px;\u0022\u003e\u003cstrong\u003eIs there equipment available?\u003c/strong\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\n\u003cp\u003e\u003cspan style=\u0022font-size: 14px;\u0022\u003e\u003cspan style=\u0022font-size: 18px;\u0022\u003e\u003cstrong\u003e\u003c/strong\u003e\u003c/span\u003e\u003c/span\u003eYes. All equipment specific and necessary to participate in the activities will be provided, for example kayaks, tennis rackets or weights. If there are\u0026nbsp;accessories which may not be required, but support you in the activity it will be written in the description of the activity.\u003c/p\u003e\n\u003cul\u003e\u003cli\u003e\u003cspan style=\u0022font-size: 14px;\u0022\u003e\u003cspan style=\u0022font-size: 18px;\u0022\u003e\u003cstrong\u003eWhat should I wear to activities?\u003c/strong\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\n\u003cp\u003e\u003cspan style=\u0022font-size: 18px;\u0022\u003e\u003cspan style=\u0022font-size: 12px;\u0022\u003e\u003cspan style=\u0022font-size: 14px;\u0022\u003eWe would always recommend wearing comfortable exercise attire of your choice and suitable footwear. This can include track pants, exercise shorts and tops, t-shirts, trainers, running or walking shoes, including plimsolls and canvas shoes. Clothing such as jeans, skirts, cargo pants, boots, heels/platforms, flip flops/sandals or workwear are not advised, because they are not safe or practical.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\u003cli\u003e\u003cspan style=\u0022font-size: 14px;\u0022\u003e\u003cspan style=\u0022font-size: 18px;\u0022\u003e\u003cstrong\u003eI\u0027m late for the session, what should I do?\u003c/strong\u003e\u003c/span\u003e\u003c/span\u003e\u003cspan style=\u0022font-size: 14px;\u0022\u003e\u003cspan style=\u0022font-size: 18px;\u0022\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\n\u003cp\u003e\u003cspan style=\u0022font-size: 14px;\u0022\u003eEmail \u003ca data-auto-recognition=\u0022true\u0022 href=\u0022mailto:transcansport@gmail.com\u0022\u003etranscansport@gmail.com\u003c/a\u003e, the team member on duty will contact the facilitator to let them know that you are on your way. Please Note: Due to safety reasons you may not be permitted to start the session if arriving late more than 5 - 10 minutes late.\u003c/span\u003e\u003cspan style=\u0022font-size: 14px;\u0022\u003e\u003cspan style=\u0022font-size: 18px;\u0022\u003e\u003cstrong\u003e\u003c/strong\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003ch3 style=\u0022text-align: center;\u0022\u003e\u003cstrong\u003eFurther information\u003c/strong\u003e\u003c/h3\u003e\n\u003cp\u003eFor more detailed information about how Trans Can Sport works, and what we expect from our participants, please see our \u003ca href=\u0022https://transcansport.myclubhouse.co.uk/Cms/Spaces/DEFAULT/+Code+of+Conduct++\u0022 target=\u0022_blank\u0022\u003ecode of conduct\u003c/a\u003e and \u003ca href=\u0022https://transcansport.myclubhouse.co.uk/Cms/Pages/Edit?pageID=6\u0022 target=\u0022_blank\u0022\u003eterms and conditions\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003eIf you want to know something that isn’t covered here, email us at \u003ca href=\u0022mailto:transcansport@gmail.com\u0022 target=\u0022_self\u0022\u003etranscansport@gmail.com\u003c/a\u003e and we’ll do everything we can to help you.\u003c/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","ContentConfig":{"Caption":null,"Icon":null,"IconColour":null,"CaptionColour":null,"UnderlineColour":null,"TextColour":null,"FontSize":null,"LineHeight":null,"RequiresLoggedInUser":false,"BottomMargin":0,"PaddingLeft":"0px","PaddingTop":"0px","PaddingRight":"0px","PaddingBottom":"0px","PhoneVisible":true,"TabletVisible":true,"DesktopVisible":true,"CssClass":null,"PageLinkName":null,"PageLinkCaption":null},"ComponentCode":null,"ComponentError":null,"BottomMargin":"0px","PaddingLeft":"0px","PaddingTop":"0px","PaddingRight":"0px","PaddingBottom":"0px","CssClass":null,"ResponsiveClasses":"","PageLinkName":null,"PageLinkCaption":null,"Background":{"Colour":null,"ImageURL":null,"Filter":null,"IsParallax":false,"Image":"","Tint":""},"ImageConfig":{"ImageURL":null,"ObjectFit":"contain","ImageHeight":null,"FrameStyle":null,"BorderRadius":null,"Caption":{"IsActive":false,"Text":null,"SubText":null,"Font":{"Size":null,"Colour":null},"SubFont":{"Size":null,"Colour":null},"Alignment":null,"Position":null,"Margin":null,"BackgroundColour":null,"Blur":false,"Hover":false},"AltText":null,"LinkURL":null,"BottomMargin":0,"PaddingLeft":"10px","PaddingTop":"10px","PaddingRight":"10px","PaddingBottom":"10px","PhoneVisible":true,"TabletVisible":true,"DesktopVisible":true,"CssClass":null,"PageLinkName":null,"PageLinkCaption":null},"IgnoreCache":false}]}],"ColumnSpacing":"0px","BottomMargin":"0px","TopPadding":"0px","IsFullWidth":false,"IsBackgroundFullWidth":false,"Background":{"Colour":null,"ImageURL":null,"Filter":null,"IsParallax":false,"Image":"","Tint":""}}],"PageURL":"https://www.transcansport.co.uk/Cms/Spaces/DEFAULT/FAQ?version=1","AllVersions":[],"Comments":[],"UpdatedComments":[],"Spaces":[],"IsWatching":false,"LastViewTime":null,"CanEdit":false,"CanPublish":false,"CanCopy":false,"CanCreateTemplate":false,"CanComment":false,"CanReadComments":false,"CanModerateComments":false,"CanLike":false,"CanWatch":false}
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